When your order is placed we will have an estimated ship date on the Work Order. We understand that timing is crucial and will do everything in our power to make sure your products arrive on time.
Each order is carefully packaged on a custom crate to make sure your product arrives safely at its destination. We will keep you posted on your order status and give you a call about a week before the order is to ship. The trucking company will call 1-2 days before delivery to confirm a date and time of delivery on all non-commercial deliveries.
Our products are shipped nationwide via common carriers such as FEDEX Freight, UPS Freight, Averitt Express, etc. These trucks are typically about 36’ long and will need access to deliver your flooring. Larger orders are usually delivered on a flatbed and these trucks are usually 65’ or longer.
Please let us
know at the time of order placement if you think there will be a
problem or if there is limited access at the delivery site and we
will make other arrangements to deliver your products. We will do
everything we can to ensure a smooth delivery.
When your flooring
arrives you will be responsible for unloading it from the truck. If
a forklift is not available you will have to unload it by hand. The
flooring is packaged in nested bundles to make unloading easier.
Each bundle generally has 18-22 square feet of standard 3/4"
flooring. Depending on the size of the load this is generally
handled easily with 3-5 people. Due to insurance regulations the
driver will not usually help unloading. Our skids are too long to be
turned sideways so a liftgate on the truck cannot be used. Any
additional equipment or services you request with the trucking
company will result in additional charges.
All flooring is priced unfinished. For finishing options please contact our sales department.
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